Refund and Cancellation

  • You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

  • If you are shipping from abroad you must ensure that the customs form indicates you are "Returning Product for Exchange or Repair." We will not be liable for any customs charge for returned items. If items are sent back with customs charges they NOT be accepted/collected from the delivery company in possession.

  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request  (5 to 10 business days).

  • If you need to return an item, simply login to your account, view the order using the "Orders History" link under the My Account menu and click the View button and then click on return button to return an item. We'll notify you via e-mail of your refund once we've received and processed the returned item.

To return an item: You need to sign into your account and click on the "Orders History" tab. There you can request a return through the automated system. All returns are required to go through this process before returning to Generator Guru. You will receive an automated email with the return address and reference number. Any returns without this authorisation will be rejected. Your name and order number must be with the package to process the return.